I really wanted to take the time to express my appreciation to Ms. Nicoleta from Schmidt & Schmidt who took care of my procurement of documents from beginning to end and really went above and beyond to assist me and even expedite the whole process. I was trying to procure my birth certificate from Germany and the registry informed her that the wait might exceed the 8 weeks due to the high volume of requests. I had 3 weeks waiting and I was very worried because I knew I had little time to present my documents and the moment she understood the urgency of my request she promptly took ownership of the situation. After 3 working days she reached out to inform me that the documents made it to their office in Passau and that same day I received my tracking number for the shipping. I also inquired if that specific registry could generate the same document electronically like they do in some other countries and although I could not get it but physically because in Germany it's not a practice, she took the initiative to personally call the registry to find out the correct information and confirmed it to me. Most importantly after only 4 weeks my documents are on the way to my country. I felt accompanied during the process and I am worry free now. Great service from Nicoleta who followed up since the beginning and made the extra mile for her customer.
5 Sterne sind eigentlich zu wenig . Top Leistung von Frau Shahanova. Vielen herzlichen Dank für die schnelle unkomplizierte Bearbeitung. Ich werde zu 100 % auf Sie zurück kommen , wenn ich nochmal ein Anliegen habe und ich werde Sie zu 100 % weiter empfehlen.
Vielen vielen Dank!!!
