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  4. FAQ replacement & retrieval of documents

联系人

Valeria Nikolaeva
Valeria Nikolaeva
高级顾问
+49 851 226 083 5
valeria.nikolaeva@schmidt-export.com

1. What is the difference between document procurement, replacement and retrieval?

  • Procurement refers to obtaining a document from the relevant authority, whether it's a first-time issue or a certified copy.
  • Replacement involves re-issuing a lost, damaged, or outdated document.
  • Retrieval typically means locating and obtaining an existing document, such as archived records or official extracts.

Schmidt & Schmidt handles all three services, depending on your specific needs and the document’s availability in the issuing country.

2. How can I request document procurement or replacement services?

To request document procurement or replacement services, simply fill out the web form on our website or send an email with details about the document you need, including:

  • the country of origin;
  • type of document;
  • any relevant copies or photos.

Once your request is received, we will contact you with further instructions and details on the process, timing, and costs.

3. How does Schmidt & Schmidt handle document procurement, replacement, or retrieval?

Schmidt & Schmidt manages the entire process for document procurement, replacement, or retrieval by coordinating with local authorities in over 140 countries. After receiving your request, they will assess the requirements, handle the paperwork (including any necessary powers of attorney), and interact directly with relevant offices or archives. The firm ensures timely processing, apostille/legalization of documents if needed, and secure delivery to your specified address, offering a seamless and efficient service.

4. Do I need a power of attorney for document procurement, replacement, or retrieval?

Yes, in most cases, a power of attorney is required for document procurement, replacement, or retrieval, as it authorizes Schmidt & Schmidt to act on your behalf in dealing with local authorities. The power of attorney is typically simple and includes only the necessary permissions for handling your document request. Schmidt & Schmidt will provide a template for you to complete.

5. How long does it take to procure or replace a document?

The processing time for document procurement or replacement varies depending on the type of document and the country of issuance. Typically, it can take from 14 working days for standard requests. Schmidt & Schmidt offers express options to speed up the process, ensuring faster turnaround times when needed.

6. How will I receive my document after it is procured or replaced?

Once your document is procured or replaced, Schmidt & Schmidt will send it to you via secure courier service. The document will be delivered to the address you provide during the request process. If the document requires apostille or consular legalization, those services will be completed before shipping, ensuring it’s fully valid for international use.

7. Can Schmidt & Schmidt help with apostille or consular legalization after procuring or replacing a document?

Yes, Schmidt & Schmidt can assist with both apostille or consular legalization to ensure that the document meets the requirements for international recognition.

8. What should I do if my document is rejected by the receiving party?

If the document legalized by Schmidt & Schmidt is rejected due to our fault, we guarantee the fastest possible replacement at no additional cost or a full refund.

9. What are the costs associated with procuring or replacing documents?

The costs for procuring or replacing documents depend on the type of document, the country of issuance, and the services required (such as apostille/consular legalization, or certified translation). Prices start at €120 (excluding VAT) for standard document procurement. We will provide a detailed quote based on your specific request after reviewing the details.

10. Can I track the status of my document procurement or replacement?

Yes, once the process begins, we will keep you updated on the status of your request.

11. How can I be sure the documents will be accepted in the country where they are to be used?

We guarantee that all documents legalized by Schmidt & Schmidt will be accepted in the destination country. We only work with official authorities, licensed notaries, and authorized translators to ensure compliance with international standards.

12. Can Schmidt & Schmidt help me replace or retrieve a document from a country where I am not currently located?

Yes, Schmidt & Schmidt can handle the entire process remotely, without the need for you to be physically present in the country where the document was issued.

13. What types of documents can Schmidt & Schmidt help procure or replace?

Schmidt & Schmidt can assist with the procurement or replacement of a variety of documents, including personal documents (birth certificates, marriage certificates), educational documents (diplomas, transcripts), commercial documents (company registrations, real estate records), and medical documents (health certificates).

Additionally, we offer extracts from foreign land registers, containing information about property ownership, cadastral details, transaction history, and legal status. These are often used in real estate verification and can serve as evidence in legal contexts.

For business-related inquiries, we can provide extracts from commercial registers and accounting statements of foreign companies to help clients assess credibility and solvency before entering into agreements.

14. Can Schmidt & Schmidt assist with retrieving historical or archived documents?

Yes, Schmidt & Schmidt specializes in retrieving historical or archived documents from government bodies, public archives, and databases worldwide.

15. What are the requirements for obtaining a certified copy of a document abroad?

To obtain a certified copy of a document abroad, you typically need to provide the original document (or proof of its issuance), a valid ID, and sometimes a power of attorney. Schmidt & Schmidt simplifies this process by handling communication with local authorities, offering templates for powers of attorney if required, and ensuring certification is performed by authorized notaries or institutions in the document’s country of origin.

16. How can I verify the authenticity of a document obtained from another country?

Documents obtained through Schmidt & Schmidt are issued only by official authorities and certified by licensed notaries or authorized translators. If additional verification is needed, documents may be apostilled or legalized, depending on the country of use. This ensures international recognition.

17. How do I know if I need an apostille or legalization for documents procured from abroad?

Whether you need an apostille or consular legalization depends on the country where the document will be used. If both the issuing and receiving countries are members of the Hague Apostille Convention, only an apostille is required. If not, consular legalization is necessary. Schmidt & Schmidt will advise you on the correct form of legalization based on the destination country and handle the entire process for you.

18. Can I procure documents from multiple countries through Schmidt & Schmidt?

Yes, Schmidt & Schmidt offers document procurement services in over 140 countries worldwide. You can request documents from multiple countries simultaneously, and the firm will coordinate each process through its international network of partners and local experts, ensuring efficiency and consistency across jurisdictions.

19. Are there any international treaties or conventions that simplify document procurement?

Yes, the most significant is the Hague Apostille Convention, which simplifies the legalization of public documents between member countries by replacing consular legalization with a single apostille certificate. Schmidt & Schmidt ensures that documents are legalized in accordance with international treaties, making them valid and recognized abroad without additional bureaucratic steps.

20. How can I expedite the process of document procurement in urgent cases?

To expedite document procurement, you should clearly indicate the urgency in your request and provide all necessary details and supporting documents upfront, such as a copy of the original document and the intended country of use. Schmidt & Schmidt offers express processing and delivery options, and their extensive partner network enables them to act quickly, even in complex or time-sensitive situations.

21. Are there any fees associated with document replacement or retrieval?

Yes, there are fees for document replacement or retrieval, which very depending on the country, type of document, and processing time. Schmidt & Schmidt’s service includes government fees, handling charges, and optional services like apostille, legalization, or certified translation. Exact pricing is provided after reviewing your request, but base rates start from €120 (excluding VAT) for standard document procurement.

22. How do I retrieve a birth certificate or marriage certificate from another country?

To retrieve a birth or marriage certificate from abroad, you need to submit a request specifying the type of document, country of origin, number of copies, and the country where it will be used. Including a copy or photo of the original document can speed up the process. Schmidt & Schmidt manages all communication with local authorities, provides a power of attorney template if required, and ensures secure delivery of the certified document to your address.

23. Can I retrieve a document that was issued many years ago?

Yes, Schmidt & Schmidt can retrieve documents issued many years ago, including archived or historical records such as birth, marriage, or court documents. While older documents may require additional time due to archival processing or manual searches, the firm's local partners are experienced in accessing records from various time periods and can handle complex retrievals efficiently.

24. What are the common reasons for delayed document replacement or retrieval?

Common causes of delays include incomplete or incorrect information in the request, lack of supporting documents, country-specific bureaucratic procedures, the need to access archived records, and holiday or staffing issues at local authorities. Schmidt & Schmidt mitigates these risks by working directly with in-country experts and verifying all requirements in advance to minimize processing time.

25. What documents do I need to provide when requesting a replacement or retrieval of a document?

When requesting a replacement or retrieval, you typically need to provide a valid form of ID, details about the original document (e.g. names, dates, place of issue), and, if available, a copy or photo of the original. In many cases, a signed power of attorney is also required. Schmidt & Schmidt will guide you through the exact requirements based on the document type and issuing country.

26. What forms of payment are accepted for document procurement services?

Schmidt & Schmidt accepts various forms of payment, including credit cards, bank transfers, and other secure online payment methods. Payment is typically required after receiving a detailed quote based on the document type and country of origin. Specific payment options will be provided once the request is processed.

顾客评论

https://maps.app.goo.gl/FC1fVLoZhAcZs8WP9
Mir…

5Star

30 七月 2025

I really wanted to take the time to express my appreciation to Ms. Nicoleta from Schmidt & Schmidt who took care of my procurement of documents from beginning to end and really went above and beyond to assist me and even expedite the whole process. I was trying to procure my birth certificate from Germany and the registry informed her that the wait might exceed the 8 weeks due to the high volume of requests. I had 3 weeks waiting and I was very worried because I knew I had little time to present my documents and the moment she understood the urgency of my request she promptly took ownership of the situation. After 3 working days she reached out to inform me that the documents made it to their office in Passau and that same day I received my tracking number for the shipping. I also inquired if that specific registry could generate the same document electronically like they do in some other countries and although I could not get it but physically because in Germany it's not a practice, she took the initiative to personally call the registry to find out the correct information and confirmed it to me. Most importantly after only 4 weeks my documents are on the way to my country. I felt accompanied during the process and I am worry free now. Great service from Nicoleta who followed up since the beginning and made the extra mile for her customer.

https://maps.app.goo.gl/9NZh7jYnqh2bpL5PA
Lyu…

5Star

29 七月 2025

Schnell und sehr professionell! Vielen Dank!

https://maps.app.goo.gl/UtfvV3auqhU7ptPE6
Jol…

5Star

28 七月 2025

5 Sterne sind eigentlich zu wenig . Top Leistung von Frau Shahanova. Vielen herzlichen Dank für die schnelle unkomplizierte Bearbeitung. Ich werde zu 100 % auf Sie zurück kommen , wenn ich nochmal ein Anliegen habe und ich werde Sie zu 100 % weiter empfehlen.
Vielen vielen Dank!!!

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